Question 1

Are your prices lower than online?

Accepted Answer

Usually yes, once bank offers and exchange are counted — and you get the phone today with a GST bill instead of waiting for a courier. If an online price genuinely beats ours, show it to us on WhatsApp and we will tell you honestly whether we can match it.

Question 2

Is the warranty valid if I buy from a shop and not the brand store?

Accepted Answer

Yes. Every phone we sell is brand-new, sealed and billed with its IMEI, so the warranty is registered against your invoice with the manufacturer. You can claim it at any authorised service centre in India.

Question 3

Do you do no-cost EMI without a credit card?

Accepted Answer

Yes — through Bajaj Finserv and debit-card EMI on selected banks. Bring Aadhaar, PAN and your debit card; approval takes a few minutes at the counter.

Question 4

What exactly does no-cost EMI cost me?

Accepted Answer

The instalments add up to the phone's price and nothing more — the brand funds the interest as an upfront discount. The bank still charges a one-time processing fee, usually a few hundred rupees, which you will see on your statement. We show it on the calculator rather than hiding it.

Question 5

How much will I get for my old phone?

Accepted Answer

Use the exchange estimator on this site for an indicative number. The final value is fixed after we check the screen, battery health and IMEI in the shop — it takes about ten minutes and there is no obligation to buy.

Question 6

Will you take a phone with a cracked screen in exchange?

Accepted Answer

Yes. A damaged phone is worth less, not nothing — the estimator has a grade for it. Bring it in even if it will not switch on and we will still quote.

Question 7

Can you get a model that is not on this page?

Accepted Answer

Almost always. Message us the exact model and colour — most things arrive within 24 to 48 hours, and we take no advance for it.

Question 8

Do you repair phones you did not sell?

Accepted Answer

Yes, any brand. Diagnosis is free, we quote before opening anything, and if we cannot fix it there is no charge.

Question 9

Will my data be safe during a repair?

Accepted Answer

We do not need your unlock code for most repairs. When a job genuinely needs it — a screen replacement has to be touch-tested — you stay at the counter while we use it. Nothing is copied off your phone.

Question 10

How long does a screen replacement take?

Accepted Answer

Between forty-five minutes and three hours if we have the panel in stock, which we do for the top forty models. If it has to come in, one to two days. We will tell you which before you leave the phone.

Question 11

Original part or a copy?

Accepted Answer

We stock both and we label them honestly, with the price difference explained before you agree. An OEM-grade screen is a real option on an older phone; on a new flagship we will usually tell you to wait for the original.

Question 12

Are you open on Thursday?

Accepted Answer

No — Thursday is our weekly off. We are open every other day, including Sunday, from 10:00 am to 9:00 pm.

Question 13

Where exactly are you?

Accepted Answer

Near Denzong Cinema Hall in Gangtok, Sikkim 737101. Tap the directions button anywhere on this site and Google Maps will take you to the door.

Work out theinstalment first

What the bankactually charges

Bring your card. Approval takes minutes.

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